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Welcome to the official website of Shenzhen Feili Electric Technology Co., Ltd.!

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Feili · Ozone disinfection equipment manufacturer for 10 years

Free trial appointment: 400-9676-266

National After Sales Hotline: 400-9970-990

In Stock | Customized Solutions | One-stop Package

Service and support

Fast service

National Service Hotline
400-9676-266
  • Analysis of N Series Models
    equipment status Cause Analysis Check repair Note
    Machine is not powered 1. Whether the power plug is plugged in properly
    2. Whether the socket has 220V AC power
    3. Is the fuse normal?
    Connect to 220V / 50Hz power supply
    No ozone 1. Check if the circuit is normal
    2. Whether the power is discharged
    3. Inspect the ceramic sheet for damage or aging

    1. Replace the power supply

    2. Replace the ceramic sheet

    There is high voltage in the box,
    If you need to open the backplane, please operate under power off
    Reduced ozone concentration 1. Check if the ceramic sheet is all discharged Replace ceramic plate
    There is power on the case 1. The power supply is not grounded
    2. The air is too humid
    Repair circuit
    2. Move the ozone machine to a dry and ventilated place

    Burning or tripping of fuse due to ozone generator opening Short circuit
    2.Ozone discharge module is damaged
    Repair circuit
    2. Replace the ozone discharge module


  • Analysis of common faults of ABY models
    equipment status Cause Analysis Check repair Note
    Machine is not powered 1. Whether the power plug is plugged in properly
    2. Whether the socket has 220V AC power
    3. Is the fuse normal?
    Connect to 220V / 50Hz power supply
    No gas output from ozone output 1. Whether the internal circuit connector of the machine is disconnected
    2. Whether the pipeline is discounted
    3.Air pump switch may not be turned on
    1. In case of power failure, open the back cover of the case and check the pipeline
    2.Turn on the air pump switch
    There is high voltage in the box,
    If you need to open the backplane, please operate under power off
    Ozone output has gas output but no ozone 1.Ozone switch is not turned on
    2.Ozone discharge module is damaged
    1. Turn on the air pump switch
    2. Check if the circuit is normal
    3. Replace the ozone discharge module

    There is power on the case 1. The power supply is not grounded
    2. The air is too humid
    Repair circuit
    2. Move the ozone machine to a dry and ventilated place

    Burning or tripping of fuse due to ozone generator opening Short circuit
    2.Ozone discharge module is damaged
    Repair circuit
    2. Replace the ozone discharge module

    Water inside the machine

    1. Water returns to the ozone discharge tube during water treatment

    2. The air is humid

    1. Dry the water in the discharge tube
    2. Dry the water inside the case
    In this case, stop immediately.
    Reuse after processing


  • About warranty

    The household small ozone disinfection machine has a two-year warranty and provides life-long maintenance services.

    The industrial ozone sterilizer has a one-year warranty and provides lifetime maintenance services.


  • Maintenance method

    1. Call us at the National Unified Service Hotline (400-6165-951) and provide the nearest repair service according to the customer address.
    2. Because it is too far away or inconvenient for on-site repairs, you can mail to the following address for repair. Please contact customer service for repair registration before sending.

    (Mailing address: 6th Floor, North Ladder, Chengfa Industrial Zone, Yinhe Road, Henggang Street, Longgang District, Shenzhen, Guangdong)
    3. The company will not assume the free warranty obligation for the machine failure caused by the following reasons, and only charge the repair material cost:

    • Damage to the product due to excessive humidity (less than or equal to 75% humidity) or water ingress into the machine;

    • Damage to the product due to unauthorized changes to the product structure;

    • Product damage due to natural disaster or other force majeure;

    • Damage caused by the freight company during long-distance transportation;

    • Failure to provide valid proof of purchase.


  • Free gadgets

    After the after-sales repair, after confirming the minor problems by the technical staff, you can send the accessories to be replaced directly.

    We will provide you with accessories for free and guide you through the installation to ensure normal use.


  • Maintenance details

    1. Please place the device in a dry and ventilated place, and clean the dust net (fan) once a month;
    2. This ozone machine is not a professional electrician, please do not open the box (there is high voltage inside);
    3. Please have a professional electrician open the back cover of the case during maintenance;
    4. Silicone replacement once every three months will not affect the use;
    5. Check whether the internal connectors of the machine are loose and the hose is aging;
    6. If the joint is loose, please use a screwdriver to tighten it, the hose is aging, please replace it in time;
    7. All customers who purchase our products can purchase consumables at our company below the market price.
    8. Equipment maintenance (If on-site service is required, the customer must pay the travel expenses. The company considers the distance and the distance, and chooses the nearest dealer on-site service.
    9. When repairing the equipment, please send the warranty card back to our company randomly. If it does not match the above operating instructions, our company will not bear the maintenance costs.
    10. When turning on, turn on the air pump first, then turn on the ozone for 1-2 minutes; when turning off, turn off the ozone switch, then turn off the air pump after 1-2 minutes.

  • Notes on the use of ozone generator

    1. Machine equipment must be placed in a place free of oil, clean air and dry to extend the service life of the machine equipment.
    2. Handle with care when using, do not litter.
    3. The machine equipment is used for water treatment. The ozone output must be connected to the check valve. (Note: The check valve is divided into positive and negative. Before the check valve is not connected, check for ozone output, and then connect the check valve. Ozone proves that the check valve is connected. The direction is reversed. At this time, it can be reversed.); Prevent the return water from entering the machine and damage the machine.
    4. It is forbidden to work the ozone machine in the disinfection area. For the safety of the work, the equipment should have a separate work area, and then the silicone gas is used to transport the ozone gas to the disinfection or chemical reaction area.
    5. Machinery and equipment must be checked and maintained every day; if abnormality is found, shut down immediately, find out the cause, and handle it before use.
    6. The equipment must be well grounded before use to prevent lightning. It is best to unplug the power plug when not in use.
    7. According to the working environment and use requirements, the correct selection of ozone disinfection machine.
    8. If the machine and equipment are not used for a long time, the inside and the shell of the machine must be cleaned and placed in a dry and ventilated place to prevent moisture damage.
    9. In order to prevent the machine from getting wet and better maintain the equipment, turn on the "Air Pump Switch" or "Air Control Switch" every week; turn off the "Concentration Adjustment" or "Ozone Switch" for more than three hours to clean the water and gas in the machine.

线 Online customer service
Service Hotline:
13113026934
National Recruitment Agency:
13113026934 Manager Jia
Official WeChat
National After Sales Hotline:
400-9970-990
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